FAQs
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Email Campaign Creation
Email Deliverability
Email Campaign Creation
Do I need to know HTML or have technical skills to email?
No way! You'll be able to produce attractively outstanding HTML email campaigns that have pictures, text and links. You'll be able to accomplish this all without needing any technical skills. All you need to do is follow the on-screen wizard!
- Can templates be customized?
They definitely can! With such a large selection of templates to choose from you'll be able to determine the structure of your email. You will be able to customize every template with your logo, your pictures, your text (including font style, size and color), and your links. - Can I use HTML with Inbox Connect Marketing?
Absolutely! If you know how to code in HTML you can choose our 'advanced' template option. From here the program will let you create your entire email in HTML from scratch or cut and paste your content from a software service where you've designed your campaign.
Can I preview my email while working with it?
Definitely! Its important to be able to see what you are doing as you are creating. As you put together your email you can click 'preview' to see a real-time update of what it will look like.
How do I add images to the email?
Its easy to do! Your email creation wizard will ask you for an image and then you will go into your online image gallery and upload any image from your computer. Once the image is in your gallery, all you have to do is point & click and the wizard does the rest. Remember to save your image files as .jpg or .gif so that it uploads properly. Also, the most successful campaigns do not exceed 600 pixels in image width.
When will my email be sent?
Anytime! You'll choose the specific date & time you want your email to be sent out. You can schedule it for an hour, four months, or a year ahead.
- Can I send test copies before it goes out to everyone?
Of course! You'll be prompted if you want to email yourself a test copy once you've reached the end of the seven-step campaign creation process. Therefore you'll see exactly how the campaign turned out, just look in your in box.
- How do I enter the text in my email?
Its super easy! All you have to do is type your content/text into a big text box; or just copy & paste it from your word processor. You can even format your text (bold, italics, underline) using a familiar toolbar.
- Can I get a custom designed template?
You bet! We have an entire team of designers that will work with you to create an email template that is to you specifications, and they'll make sure that it's perfect! Just call us to set this up.
Reports & Stats
- Can I see who has opened my email?
Absolutely! The moment that a subscriber opens your email it will be recorded and the exact date & time will be presented to you in a 'real-time' online report.
- Can I see who has clicked a link in my email?
Absolutely! The moment that a subscriber opens your email it will be recorded and the exact date & time will be presented to you in a 'real-time' online report.- Does Inbox Connect Marketing show me information about bounces?
Absolutely! The moment that a subscriber opens your email it will be recorded and the exact date & time will be presented to you in a 'real-time' online report.- Can I see who has forwarded my email?
Absolutely! The moment that a subscriber opens your email it will be recorded and the exact date & time will be presented to you in a 'real-time' online report.- How quickly do the reports update?
Absolutely! The moment that a subscriber opens your email it will be recorded and the exact date & time will be presented to you in a 'real-time' online report.- Are the reports printable?
Definitely! Any and all reports can be exported and printed with a couple of simple steps.
Can I export the reports into Microsoft Excel?
Definitely! Any and all reports can be exported and printed with a couple of simple steps.
Email Deliverability
- What does Inbox Connect Marketing do to make sure my emails get delivered?
We have developed important relationships with Internet Service Providers (ISPs) and blacklist providers all over the world to help make sure that your message gets properly sent. Having an ISP Relations department works for you by sharing our policies and practices with these ISPs. This fosters a relationship of trust between us and them. After all, ISPs want their customers to receive permission opt-in mailings and they trust EmailtToAgents.com to monitor all emails being sent to only allow legitimate mailings.- Does Inbox Connect Marketing have spam feedback loops?
Yes! Inbox Connect marketing has spam feedback loops with all the major Internet Service Providers and we are always working with new ISPs to help develop their feedback loop program. Having a feedback loop means that if someone clicks the "spam" button, a message is sent automatically to our system so that subscriber can be removed from your mailing list.- Are outgoing emails reviewed for spam compliance?
Definitely! We take pride in knowing that we're working with high quality clients who send out legitimate mailings. Our email review department screens all emails being sent to stop any 'spam concerns' before they are released.This helps to maintain our industry leading deliverability. Our email review department will alert you if they see anything 'spammy' in your campaign, so that it can be corrected. This will allow you to achieve the best possible results.
- What happens if there are spam complaints?
Our email review department is on call 24/7 to handle any complaints that may arise. We treat the issue of spam very seriously and make sure that any problems are taken care of immediately and as efficiently as possible.
Is Inbox Connect Marketing Can-Spam compliant?
You bet! Inbox Connect Marketing is completely compliant with the Can-Spam Act of 2008. You don't have to do anything special since our wizards will make sure all the elements are in place for you automatically.
General
Do email credits expire?
No Way! You can purchase credits now and then take the next 3 years to send them without paying another penny.
Is there a contract to sign to use Inbox Connect.com?
Not a chance! There is absolutely no obligation to sign a contract or commit to a certain period of time when using Inbox Connect Marketing.
Do I need to give you a credit card to start the free trial?
Nope! You can create a free trial account, log in, and start creating email campaigns without ever needing a credit card.
Does this cost more than downloading software?
There are so many benefits to having an online service like Inbox Connect Marketing. It will save you money and time, plus, with our best price guarantee, you can rest assured that you are getting the absolute best value possible. Here are some advantages, just to name a few:
- Access your email marketing account from anywhere in the world with a secure username and password (web-based)
- No download, configuration or setup required (easy to get started)
- ISP relations are pre-established for you to boost deliverability and remove blocks
- Hundreds of professionally designed templates, and new ones are being created everyday
- Email bounce management, instant unsubscribe and hosted subscription center
- Real-time reporting (clicks, opens, forwards, etc.)
- Technology and spam laws monitored to ensure complete compliance
- Software upgraded automatically so its never out of date.
- Email coaching and training from your Account Executive
What credit cards can I use to pay?
We accept Visa, MasterCard and American Express in both US and Canadian currencies.
What is Email Authentication?
These are various bits of information that identify the sender to the ISPs; It's a kind of accountability for the messages that you are sending out. The most up-to-date email authentication methods are DKIM, Reverse DNS, and SPF records.
What are Domain Keys?
Domain Keys Identified Mail (DKIM): Are signatures that are added to your emails to verify the sender (or domain) and the content within the message. This helps get your messages into your subscribers' in box as it is information that spam bots/filters can identify. Inbox Connect Marketing has this in place so that your emails have the best possible chances of landing in your subscribers in boxes.
What is Spam?
Spam Is the common term for unsolicited bulk-email. When an email is sent to an email address that did not opt-in (or give direct permission) to receive the email, or is sent several times to the same address, it can be considered SPAM. Even if a seller tells you the subscribers on the list have opted in to receive information on a particular service , they have not done so from you or your company.
What is Tracking?
Inbox Connect.com has a comprehensive tracking beacon allowing you to see which of your subscribers have opened clicked and forwarded your emails. You will also be able to take this information and use it for future campaigns. It will provide you with a better understanding of your subscribers and therefore allow you to develop a proper strategy to market to them accordingly. "Opens" relates to which of your subscribers have actually seen the content of your email by clicking on it in their in box. "Clicks" are a list of subscribers that have pressed on one of the links in the email that you have set up within the body of your campaign. "Forwards" lists the subscribers that have passed your message on to other interested parties. "Bounces" are the emails that didn't arrive to the in box OR the spam box because either the subscriber's mail box was full, the address no longer exists, their server has timed out (meaning the receiving computer server was not responding to the original computer's message) or because the security features on the subscribers account are set extremely high so as to not allow the email through.
What does 'Deliverability' mean?
This is a term that refers to the success of your campaigns being delivered to your subscribers. The deliverability of a system is dependent upon the relationship that the email marketing solutions service provider has with the Internet Service Providers (ISPs). Email marketing solutions will have set up communications with all the ISPs, which enhances the deliverability of your emails.
What's an I.P. Address?
This is an identification number that gets associated to your computer. When accessing web-pages and browsers, or sending out email, the device that you are sending from has an IP address associated to it. It can be likened to your "passport" to the Internet. For email marketing solutions, an IP address gets assigned a reputation based on the content of your emails and the previous times you have sent out. By receiving many spam complaints, or a large percentage of bounce-back numbers, this has an effect on the reputation of the IP address (similar to the effect that smuggling things over the border and getting caught would have on your passport). The ISPs have the authority to shut off your internet service or disallow you to send email en-masse (blacklisting) if your IP address has received too much negative feedback.
What does 'whitelisting' mean?
This is a status that email marketing solutions companies have bestowed upon them by Internet Service Providers around the world. They have to have a long standing relationship of proven performance.
What does it mean if someone is 'Blacklisted'?
An IP address can get blacklisted by the spam bots, which Internet Service Providers use to identify spammers. They do this by analyzing: your content, the response from people who receive the email, and the bounces that are associated to the account. Blacklisting means that the ISP blocks you from being able to send out email, which means that your emails will not be delivered (Bounced) or land in people's junk mail box.
What are Feedback Loops?
Inbox Connect.com has this in place in order to increase the reputation of our IP addresses. This is a communication that occurs between the IP address and the Internet Service Providers detailing how a spam complaint has been dealt with, or removed from the mailing list from the person that has reported the complaint.
E-mail: sales@inboxconnect.com